By Fixed Ops People For Fixed Ops People
By Fixed Ops People For Fixed Ops People
who we are
Our Mission
At Sweeney Service Solutions, our mission is to provide premier automotive warranty processing services defined by integrity, meticulous attention to detail and an unwavering sense of ownership. With a deep understanding of the automotive industry and a commitment to excellence, we partner with our dealerships to deliver seamless, precise and transparent warranty processing solutions
Our Expertise
Our team is comprised of seasoned automotive professionals who have decades of accumulative first-hand experience in the franchised dealership world; each coming from an automotive lineage that spans generations and goes anywhere from the racetrack to the service rack. Our expertise ensures that each and every claim is handled with the highest levels of integrity and ownership by an experienced automotive professional - setting a new standard in automotive warranty excellence while providing the familiarity of time-honored traditional business values
our commitment to you
As a privately held company our only commitment is to you, our client dealerships. With a firsthand awareness of the fact that warranty repairs are not "free repairs" as service customers may see them, but rather are repairs made in good faith by the dealership to serve their clients and the clients of their manufacturer. At Sweeney Service Solutions our focal interest is ensuring your dealership is reimbursed fully and timely for your warranty repairs. In forming a consultative relationship with our client dealerships and implementing our standard operational warranty procedures we navigate your dealership along the road to warranty excellence, fostering growth and success with every mile
WHat WARRANTY's worth
customer satisfaction
maximizing service profit
customer satisfaction
Like any other repair performed on a customer's vehicle, a warranty repair is an excellent opportunity to have a positive client experience. Having the correct processes in place to ensure these opportunities are handled timely, and accurately is a great way to bolster your relationships with your dealership's service customers
compliance
maximizing service profit
customer satisfaction
The manufacturer is always going to be a service departments single largest customer, so conducting thorough, accurate and diligent warranty repairs that fall in line with the manufacturers rules and regulations is paramount for the long-term success of a service department and the dealership as a whole
safeguarding
maximizing service profit
maximizing service profit
The potential outcomes for a dealership that puts through inadequate warranty work range from warranty audits and hits to your warranty markup percentages to potential charge backs or jeopardizing the stores right to uphold their franchise. The price of doing good warranty work pales in comparison to the costs of not prioritizing your warranty processing
maximizing service profit
maximizing service profit
maximizing service profit
Achieving warranty excellence results in increases in your manufacturer self-authorization limits leading to a more streamlined process to move warranty work through the shop. Additionally having a track record of excellent warranty work puts your service department in a favorable position when submitting for warranty labor rate increase, and earning more revenue for the same volume of work
AVERAGE WARRANTY ADMINISTRATOR SALARY BY STATE
The backing of a team, For less than the price of an employee
Though our staff are dedicated to their assigned dealers, providing a familiarity that aids in providing excellent consultation and service, we also provide coverage for our stores warranty needs which means unlike with an on-site warranty administrator there are no PTO days, sick days, logistical concerns or other unforeseen personal circumstances that would leave your stores warranty needs unattended. There is no training curve to hopefully build up an employee to fulfill the role, who may not have an understanding of the automotive world outside of the duties of their job role, while our staff have in depth dealership knowledge and seasoned warranty experience